Shipping Policy
Last Updated: October 27, 2026
Welcome to Martnemo!
At Martnemo, we are committed to providing a smooth and reliable shopping experience for your garden and outdoor living needs. Whether you are shopping for garden chairs, patio tables, sun loungers, or other outdoor furniture, we aim to make every step of your order experience clear and convenient.
This Shipping Policy explains our order processing procedures, shipping destinations, delivery estimates, shipping fees, and procedures for handling shipping-related issues.
1. Order Processing Time
Orders are generally processed within 3–7 business days after payment confirmation, excluding weekends and public holidays.
Order processing includes payment verification, order preparation, packaging, and coordination with the appropriate shipping carrier.
Please note that order processing time is separate from shipping transit time. Larger outdoor furniture items may require additional handling time depending on product size, packaging requirements, and fulfillment arrangements.
During peak shopping periods, public holidays, promotional events, or periods of unusually high order volume, processing may take longer than usual.
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent when available.
2. Shipping Destinations
Martnemo ships to eligible domestic and international destinations supported by our online store.
Available shipping destinations depend on the delivery address, product availability, carrier coverage, and applicable shipping restrictions. Please enter your complete delivery address at checkout to confirm whether shipping is available to your location.
If your destination is not supported, or if a particular product cannot be shipped to your address, the available shipping options may be limited or unavailable at checkout.
Customers are responsible for providing accurate delivery information when placing an order.
3. Estimated Delivery Time
Orders are generally delivered within 7–15 business days after dispatch.
The estimated delivery time does not include the 3–7 business days required for order processing. Accordingly, the total estimated time from payment confirmation to delivery is approximately 10–22 business days.
These timeframes are estimates only and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Certain larger or heavier outdoor furniture products may require additional transportation arrangements and may take longer to arrive.
If your order contains multiple products, items may be shipped separately and may arrive at different times depending on availability and fulfillment arrangements.
4. Shipping Fees
Martnemo offers the following standard shipping rates for eligible orders.
Free Standard Shipping
Orders with an eligible order subtotal of $39.99 USD or more qualify for free standard shipping.
Standard Shipping
Orders with an eligible order subtotal from $0.00 USD to $39.98 USD are subject to a standard shipping fee of $6.99 USD.
The applicable shipping rate is determined by the eligible order amount displayed at checkout. Any applicable shipping charges will be shown before you complete your purchase.
Free shipping eligibility is subject to the shipping rules and destination restrictions applicable to your order. If special shipping conditions apply to a particular product or destination, the applicable charges or restrictions will be displayed at checkout where available.
5. Taxes, Customs Duties, and Import Charges
Product prices and shipping fees are displayed in the currency indicated by our online store.
Applicable taxes, duties, and other charges may vary depending on the destination country or region and local regulations.
Where taxes are collected at checkout, the applicable amounts will be displayed before payment is completed.
International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country's authorities. Unless these charges are expressly collected or prepaid by Martnemo, the recipient may be responsible for paying them in accordance with applicable local laws.
Martnemo does not control customs processing times or the amount of charges imposed by government authorities.
6. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Please allow additional time for tracking information to become active or for the carrier's tracking system to display the latest shipment status.
Tracking updates may be delayed during international transportation, warehouse processing, customs clearance, or transfers between shipping carriers.
If you have questions about your shipment or need assistance locating your package, please contact us at [email protected] and include your order number.
7. Shipping Address Changes
Customers are responsible for ensuring that their shipping address, contact information, and other delivery details are complete and accurate at the time of purchase.
If you discover an error in your shipping address, please contact us at [email protected] as soon as possible.
We will make reasonable efforts to assist with address corrections before an order is dispatched. However, changes cannot be guaranteed once an order has entered fulfillment, been handed over to the shipping carrier, or been shipped.
If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, the available resolution will depend on the shipment status, carrier requirements, and circumstances of the delivery failure.
Additional shipping charges may apply if a reshipment or other delivery arrangement is required, where permitted by applicable law.
8. Delayed, Lost, or Damaged Shipments
Although we work to ensure that orders are shipped and delivered as smoothly as possible, delays or shipping problems may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected] with your order number and available tracking information.
If your package arrives damaged, please contact us promptly and provide photographs of the shipping packaging and affected products where reasonably available. This information can help us assess the issue and coordinate with the shipping carrier when necessary.
For packages confirmed to be lost or damaged during transportation, Martnemo will review the circumstances and provide an appropriate resolution in accordance with our applicable policies and legal obligations. Depending on the situation, a resolution may include a replacement, refund, or other appropriate remedy.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
9. Delivery Issues and Undeliverable Packages
Customers should ensure that someone is available to receive the shipment when required by the carrier and that the delivery location is accessible.
If a carrier cannot complete delivery because of an incorrect address, restricted access, an unavailable recipient, or other delivery-related circumstances, the carrier may attempt redelivery, hold the package for collection, or return it according to its procedures.
If your package is returned to the sender or cannot be delivered, please contact us at [email protected] so that we can review the available options.
Any additional shipping costs or reshipment arrangements will be assessed according to the circumstances, the carrier's requirements, and applicable law.
10. Order Cancellations, Returns, and Refunds
Order cancellation requests must be submitted as soon as possible after purchase. We will make reasonable efforts to accommodate eligible requests before an order enters fulfillment or is dispatched. Cancellation cannot be guaranteed once an order has been processed for shipment.
Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.
Please review the applicable return requirements and obtain any necessary return authorization and instructions before sending a product back to us.
If you receive an incorrect, defective, or damaged product, please contact our customer service team for assistance. We will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.
11. Shipping Policy Updates
Martnemo reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping arrangements, carrier services, operational procedures, or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
The policy in effect at the time of your purchase will generally apply to your order, subject to applicable law and any mandatory consumer rights.
We encourage customers to review this page before placing an order to understand our current shipping arrangements and applicable fees.
12. Contact Information
If you have questions about this Shipping Policy, need assistance with an existing order, or require help with a delivery issue, please contact us using the information below.
Brand Name: Martnemo
Company Name: Guangzhou Haidan Culture Media Co., Ltd.
Email: [email protected]
Business Address: Room 105, B1551, No. 78 Huijing Road, Tangjing Subdistrict, Baiyun District, Guangzhou, Guangdong 510403, China
Our customer service team will make reasonable efforts to assist you with shipping inquiries and order-related concerns.
Thank you for choosing Martnemo. We appreciate your trust and look forward to helping you create a more comfortable and enjoyable outdoor living space.