Terms of Service
Last Updated: October 27, 2026
Welcome to Martnemo!
These Terms of Service govern your access to and use of https://martnemo.com, including your browsing activities, purchases, and interactions with our online store.
Martnemo is operated by Guangzhou Haidan Culture Media Co., Ltd. Throughout these Terms of Service, the terms "Martnemo," "we," "us," and "our" refer to the company operating this website.
Our store offers a selection of garden and outdoor products, including garden chairs, patio tables, sun loungers, outdoor furniture, and related accessories designed to enhance outdoor living spaces.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service and our applicable store policies. If you do not agree to these Terms, please discontinue using our website.
1. General Conditions
By using our website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law or that you have the necessary authorization to use our services.
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
You must not use our website to engage in fraudulent activities, violate applicable laws, infringe the rights of others, interfere with website operations, or compromise the security of our services.
We reserve the right to refuse service, restrict access, or cancel an order where reasonably necessary due to suspected fraud, unauthorized activity, payment verification issues, inaccurate information, product unavailability, or other circumstances permitted by applicable law.
If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable legal requirements.
2. Products and Product Information
Martnemo aims to provide accurate and up-to-date information about the products available through our online store.
Product descriptions may include dimensions, materials, colors, finishes, product features, assembly requirements, care instructions, and other specifications intended to help customers make informed purchasing decisions.
We make reasonable efforts to display product images and colors accurately. However, actual product appearance may vary slightly due to lighting conditions, photography, display settings, manufacturing processes, and normal variations in materials or finishes.
Customers should carefully review the product descriptions, measurements, specifications, and other relevant information before placing an order, particularly when purchasing outdoor furniture intended for a specific space.
Product availability, specifications, designs, and prices may change from time to time without prior notice, subject to applicable law and any obligations arising from orders already accepted.
We reserve the right to correct inaccurate product information, typographical errors, pricing errors, or omissions where permitted by law.
3. Eligibility and Customer Information
When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, billing information, shipping address, and payment details where applicable.
You are responsible for ensuring that your contact and delivery information remains accurate throughout the order fulfillment process.
We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.
If you discover an error in your order information, please contact us promptly at [email protected]. We will make reasonable efforts to assist with corrections before the order is processed or dispatched, but changes cannot be guaranteed once fulfillment has begun.
4. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products under the terms displayed during checkout.
After submitting an order, you may receive an order confirmation email acknowledging receipt of your order. This acknowledgment does not necessarily mean that the order has been finally accepted or dispatched.
Orders are subject to payment authorization, product availability, verification procedures where necessary, and other applicable requirements.
We reserve the right to reject, limit, or cancel orders in circumstances permitted by law, including suspected fraudulent transactions, unauthorized payment activity, inventory discrepancies, technical pricing errors, or circumstances that prevent us from fulfilling an order.
If we cancel an order for which payment has already been collected, we will arrange an appropriate refund in accordance with applicable law.
If only part of an order can be fulfilled, we may contact you to discuss the available options before proceeding where appropriate.
5. Prices, Payments, and Taxes
Product prices and applicable charges are displayed on our website and during checkout.
Prices, shipping fees, taxes, discounts, and promotional offers may change from time to time. The applicable charges for an order will generally be those confirmed during checkout and in the order confirmation, subject to correction of errors and applicable legal requirements.
Payment must be completed using an accepted payment method available at checkout.
Payments may be processed through third-party payment providers. By submitting payment information, you authorize the relevant payment provider to process the transaction in accordance with its applicable terms and procedures.
Martnemo does not intentionally store complete payment card numbers or card security codes on its own systems when payment processing is handled by third-party providers.
You are responsible for any applicable taxes, duties, or other charges that are payable by you under the terms presented at checkout or imposed by the relevant authorities, subject to applicable law.
If a payment is declined, cannot be verified, or is otherwise unsuccessful, your order may be delayed or canceled until the issue is resolved.
6. Shipping and Delivery
Shipping destinations, shipping fees, order processing times, estimated delivery times, and other delivery arrangements are described in our Shipping Policy and displayed during checkout where applicable.
Our standard shipping arrangements currently provide free shipping on eligible orders of $39.99 USD or more and a $6.99 USD standard shipping fee on eligible orders below $39.99 USD. The applicable rate and any destination-specific restrictions will be determined by the shipping rules displayed during checkout.
Orders are generally processed within 3–7 business days after payment confirmation, and estimated transit time is generally 7–15 business days after dispatch. These estimates are not guaranteed delivery dates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances.
Certain outdoor furniture products may require additional handling or transportation arrangements because of their size, weight, or packaging requirements.
Customers are responsible for providing complete and accurate shipping information. If a delivery issue occurs, please contact us at [email protected] so that we can review the available options.
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges will be determined by the information provided at checkout and applicable law.
Nothing in this section excludes any delivery obligations or consumer rights that cannot legally be excluded.
7. Returns, Refunds, and Exchanges
Our Return and Refund Policy explains the conditions and procedures for requesting a return, refund, exchange, or replacement.
Eligible return requests may generally be submitted within 30 calendar days of delivery, subject to the requirements and exceptions described in that policy and applicable law.
Customers should contact [email protected] before returning a product and obtain the appropriate return authorization and shipping instructions.
Products returned because of a change of mind must generally meet the applicable return conditions, including requirements relating to product condition, packaging, accessories, and other supplied components.
If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact us with your order number and relevant supporting information so that we can assess the issue and provide an appropriate resolution.
Approved refunds are generally issued to the original payment method in accordance with our Return and Refund Policy.
These Terms do not restrict any mandatory rights or remedies available to consumers under applicable law.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us at [email protected] as soon as possible and provide your order number.
We will make reasonable efforts to accommodate eligible requests before an order enters fulfillment or is dispatched.
Once an order has been prepared for shipment or handed over to a carrier, changes or cancellations may no longer be possible.
If cancellation is unavailable, you may be able to request a return after delivery in accordance with our Return and Refund Policy and any applicable legal rights.
Where a cancellation is approved, any applicable refund will be processed in accordance with the original payment method, our store policies, and applicable law.
9. Product Assembly, Installation, and Use
Some garden and outdoor products may require assembly, installation, or the use of specific hardware or accessories before they can be used safely.
Customers are responsible for reviewing the product instructions, specifications, weight limits, assembly requirements, and safety information supplied with the product.
Products should be assembled and used according to the manufacturer's instructions and for their intended purposes.
Outdoor furniture should be placed on an appropriate surface and used under suitable conditions. Customers should follow any product-specific guidance concerning weather exposure, maintenance, storage, cleaning, and protection from environmental conditions.
Where a product requires anchoring, secure mounting, or other installation measures, customers should follow the relevant instructions and seek qualified assistance where appropriate.
We are not responsible for damage or injury caused by misuse, improper assembly, unauthorized modification, failure to follow supplied instructions, or use outside the product's intended purpose, except to the extent that such liability cannot legally be excluded.
Nothing in these Terms excludes any applicable product safety obligations or statutory consumer rights.
10. Website Availability and Acceptable Use
We make reasonable efforts to maintain the availability, security, and functionality of our website. However, we cannot guarantee uninterrupted or error-free access at all times.
Temporary interruptions may occur because of maintenance, technical failures, network problems, hosting issues, or third-party service disruptions.
You agree not to misuse our website or attempt to interfere with its operation.
Prohibited activities include attempting unauthorized access to our systems, introducing malicious code, disrupting website functionality, collecting personal information without authorization, submitting fraudulent orders, or using automated methods to access or copy website content in violation of applicable law or our rights.
We may take reasonable measures to protect our website, customers, and business from misuse, security threats, and unauthorized activity.
11. Intellectual Property
Unless otherwise indicated, the Martnemo name, branding, website design, text, graphics, product descriptions, photographs, and other original website content are owned by or licensed to Martnemo and are protected by applicable intellectual property laws.
You may access and use website content for personal shopping and other lawful, non-commercial purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without prior authorization from the relevant rights holder, except where permitted by applicable law.
Third-party names, trademarks, product marks, and other intellectual property remain the property of their respective owners.
Nothing in these Terms grants you ownership of Martnemo's intellectual property or any license beyond the limited rights necessary to use our website as intended.
12. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics tools, customer support services, advertising technologies, and external websites.
These third parties may operate under their own terms of service and privacy policies.
Martnemo does not control every aspect of third-party services and is not responsible for their independent practices, content, or availability, except where responsibility cannot legally be excluded.
Your interactions with third-party services may be subject to additional terms imposed by those providers.
We encourage you to review the applicable terms and privacy policies before using third-party services or providing personal information to them.
13. Privacy and Personal Information
Your use of our website is also subject to our Privacy Policy, which explains how Martnemo collects, uses, discloses, stores, and protects personal information.
We may process personal information as necessary to manage orders, process payments, arrange deliveries, provide customer support, prevent fraud, maintain website security, analyze website performance, and conduct permitted marketing activities.
Cookies and similar technologies may be used in accordance with our Privacy Policy and applicable law.
Where required, we will obtain consent for relevant data processing activities and respect applicable privacy rights and preferences.
Please review our Privacy Policy for additional information about our data practices and the rights available to you.
14. Disclaimers
To the extent permitted by applicable law, our website and its content are provided on an as-available basis.
We make reasonable efforts to maintain accurate product information, pricing, and website functionality, but we do not guarantee that all website content will always be complete, current, uninterrupted, or free from technical errors.
Product images, descriptions, and specifications are provided to help customers understand the products offered. Actual appearance and certain characteristics may vary as described in the relevant product information.
Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, consumer right, or legal obligation that cannot lawfully be excluded or limited.
15. Limitation of Liability
To the extent permitted by applicable law, Martnemo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the inability to access our services, where such losses are not reasonably foreseeable or are otherwise legally excludable.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including carrier disruptions, natural events, severe weather, government actions, network failures, or interruptions to third-party services, except where applicable law provides otherwise.
Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence where such exclusion is prohibited, defective products where liability cannot be excluded, or any other liability that cannot legally be limited.
Your statutory rights remain unaffected.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of our website, your material violation of these Terms, or your infringement of another person's rights.
This provision does not apply to the extent that any loss results from our own breach of law, negligence, misconduct, or other circumstances for which we cannot legally exclude responsibility.
17. Governing Law and Dispute Resolution
These Terms of Service are governed by the applicable laws of the People's Republic of China, without prejudice to any mandatory consumer protection laws that apply in your country or region.
If a dispute arises concerning our website, products, or services, we encourage you to contact us first at [email protected] so that we can attempt to resolve the matter fairly and efficiently.
If a dispute cannot be resolved through direct communication, it may be referred to the competent court or other appropriate dispute resolution body in accordance with applicable law.
Nothing in this section deprives consumers of mandatory legal rights, including any applicable rights concerning jurisdiction or dispute resolution.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business practices, products, services, website functionality, or applicable legal requirements.
Any revised version will be published on this page with an updated Last Updated date.
Changes will take effect as permitted by applicable law. Where required, we will provide additional notice or obtain consent before implementing material changes.
Your continued use of our website after revised Terms become effective constitutes acceptance of those changes only to the extent permitted by applicable law.
We encourage you to review these Terms periodically.
19. Severability and Entire Agreement
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
Any invalid or unenforceable provision will be interpreted or limited only as necessary to comply with applicable law, where permitted.
These Terms of Service, together with our applicable store policies and any additional terms expressly agreed to during a transaction, constitute the agreement governing your use of our website and purchases from our store.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.
20. Contact Information
If you have questions about these Terms of Service, our products, an existing order, shipping arrangements, returns, or refunds, please contact us using the information below.
Brand Name: Martnemo
Company Name: Guangzhou Haidan Culture Media Co., Ltd.
Website: https://martnemo.com
Email: [email protected]
Business Address: Room 105, B1551, No. 78 Huijing Road, Tangjing Subdistrict, Baiyun District, Guangzhou, Guangdong 510403, China
Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.
Thank you for choosing Martnemo. We appreciate your trust and look forward to helping you create a more comfortable and enjoyable outdoor living space.